Privacy Policy


For accuracy purposes, it is ensured that the every information provided on this website is correct. Other than this, the company is not liable for any errors, omissions and false statements. Customer should confirm all the details from company representatives.

Our Responsibility

At Herts and London Minicabs, we consider this our responsibility to protect your privacy very seriously. As part of this responsibility we are obliged to not share your details with any other company or entity.

As part of the process, we do collect information when you use our services. Our smart buzybeez despatch system automatically save names, address, telephone numbers, email address and other related aspects associated with a booking. This data is crucial for us to improve our standards and intensify the efficiency of our call centers.

We need this data to offer our users with more precious and interactive services. This enables us to provide a more compelling content for our valuable customers. Herts and London Minicabs is leading the minicabs industry since 1990 in London. Our vast wealth and interactive experience has led us to exchange telephone numbers and /or other contact details between our drivers and our passengers. Resulting in passengers calling or texting directly to his /her designated driver awaiting. This ensures prompt and effective conflict resolution like I cannot find my driver!

Every call to and from Herts and London Minicabs are recorded at all times and kept in secured data files for six months. After which it will be deleted automatically from our system. This really assist us in enhancing our operator's professionalism and ethical standards. Also, this data is crucial in resolving any queries that may arise during /after the job.

Complaints Policy

Any complain and /or lost and found queries are dealt 24 /7 364 inclining bank holidays. We will respond you within 2 to 3 working days

Information sharing and onward transfer

Any communication must be sent through your mobile carrier's network and your carrier may have access to it. For any information regarding your carrier's treatment of your information, please consult your carrier's privacy policies.

Further if you decide to use third party applications on your device, any information those applications collect may be sent to third parties and the Herts and London Minicabs privacy policies do not apply. However, these third party applications may have their own privacy policies that you should review prior proceeding further and it has nothing to do with the Herts and London Minicabs.

In case of any dispute over payment we may share your information with certain third parties that we are affiliated with for certain functions such as billings, text messages and /or SMSs delivery. These third parties will be required to treat your information in accordance with the Data Protection Laws of England & Wales.

To intensify our services, we may also share some information with your wireless operator in order to perform customer service functions which are necessary for smart phone users i.e. iPhone, android, etc. Hence, please consider carefully before disclosing any personal information or data that might be accessible to others.

If you have additional questions, please contact us any time at:

Our Email:

Our Contact No: 020 8330 7000

We will be happy to help.

Herts And London Minicabs Limited